Shipping policy

Last Updated: 17/01/2024

Thank you for shopping at My Sparkly Little Gem! We appreciate your business and want to ensure your shopping experience is as smooth as possible. Please take a moment to review our shipping policy.

Processing Time:

  • All orders are processed within 5-7 business days (Monday to Friday, excluding holidays) after receiving payment confirmation. Please allow additional processing time during peak seasons.

Shipping Rates:

  • Shipping charges are calculated based on the weight of your order and your delivery location. You can view the shipping charges during the checkout process before completing your purchase.

Domestic Shipping (within UAE):

  • We offer standard and expedited shipping options for domestic orders. Standard shipping usually takes 3-5 business days, while expedited shipping takes 2-3 business days.

International Shipping (outside UAE):

  • We currently do not have standard shipping outside of UAE. However, international shipping can be arranged on a case-by-case basis. Please contact us at info@mysparklylittlegem.com for further details.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking on the tracking link provided in the email or by logging into your [Your Store Name] account.

Shipping Delays:

  • While we do our best to ensure timely delivery, we cannot guarantee shipping times due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses:

  • Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Lost or Stolen Packages:

  • My Sparkly Little Gem is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package or provide a secure delivery location.

Returns:

  • For information on returns, please refer to our [Return Policy].

If you have any further questions or concerns about our shipping policy, please contact us at info@mysparklylittlegem.com.